Privacy policy

Last updated: January 22, 2026

At Floristique Studio, we value your privacy and are committed to protecting your personal data in accordance with the General Data Protection Regulation (GDPR) and local Lithuanian laws. This policy explains how we collect, use, and protect your information when you shop with us.

1. Information We Collect

To provide our services, we collect the following categories of data:

  • Identity & Contact: Name, shipping/billing address, email, and phone number.

  • Payment Details: Processed securely via Shopify (we do not store full credit card numbers).

  • Order History: Items viewed, carted, or purchased.

  • Technical Data: IP address, device type, and browsing behavior on our site.

  • Communications: Any information shared during customer support inquiries.

2. Why We Use Your Data

We process your information based on legal grounds (contractual necessity, legitimate interest, or your consent):

  • Order Fulfillment: To process payments, ship orders, and handle returns.

  • Customer Support: To answer inquiries and resolve issues.

  • Security: To detect and prevent fraud or malicious activity.

  • Marketing: To send updates or offers (only if you have opted in).

3. Data Sharing & Third Parties

We do not sell your data. We only share information with essential partners:

  • Shopify: Our e-commerce platform provider.

  • Logistics: Delivery services (to get your flowers/products to you).

  • Payment Gateways: To ensure secure financial transactions.

  • Legal Compliance: If required by Lithuanian or EU authorities.

4. International Transfers

As we use Shopify, your data may be processed outside the European Economic Area (EEA). We ensure these transfers are protected by Standard Contractual Clauses (SCCs) to maintain EU-level data protection.

5. Your Rights (GDPR)

Since we are based in Lithuania, you have the following rights regarding your data:

  • Access: Request a copy of the data we hold about you.

  • Correction: Ask us to fix inaccurate information.

  • Deletion: Request that we "erase" your personal data.

  • Object/Restrict: Opt-out of marketing or restrict how we process data.

  • Portability: Request a transfer of your data to another service.

6. Data Retention & Security

We keep your information only as long as necessary to provide our services or comply with Lithuanian accounting laws (e.g., keeping invoice data for tax purposes). While no system is 100% secure, we use industry-standard encryption to protect your data.

7. Contact Us

For any questions, or to exercise your rights, please contact our Data Controller:

Floristique Studio Address: Užnerio 53H-1, Kaunas, 47491, Lithuania

Email: floristiquestudio@gmail.com

Supervisory Authority: You also have the right to lodge a complaint with the Lithuanian State Data Protection Inspectorate (Valstybinė duomenų apsaugos inspekcija).